Return/Exchange
From repacking to coordinating with sellers, we handle your returns so you can shop with confidence.
Why Choose Us?
We show you our appreciation by going above and beyond, ensuring a flawless experience. We can be your top choice today!
- 30 Days Free Storage + Extra 15 Days
- Free Arrival Pictures
- Secure & Dedicated Space
- Worldwide Shipping Options
- Flexible & Hassle-Free Service
Important Guidelines
Our Return/Exchange Fee
- Standard Return Handling – $2/MYR5.00 per package.
- Repacking (if required) – $5/MY20.00 per package.
- Return Shipping Cost – To be borne by the user.
Assisted Purchase Process
Return Made Simple
Drella gives you the flexibility to request a return or exchange before your package leaves our warehouse. From repacking to coordinating with sellers, we handle the process for you—making returns simple, reliable, and hassle-free.
Our Policy
T&C
- Additional packages cannot be added after consolidation; new arrivals will be scheduled for the next shipment.
- Storage period begins from the day the first package arrives at our warehouse until a consolidation request is made.
- Drella is responsible for packages only while within our warehouse premises.
- Packages unclaimed for 80 days (after 3 notifications) will be discarded.
- Consolidated packages without payment after 15 days will be discarded.
- Restricted, dangerous, or illegal items are strictly prohibited.
- Customs duties and taxes (if applicable) remain the responsibility of the recipient.
- Requested items that have not been paid for will not be purchased by us.
- Drella cannot be held accountable for items that are sold out as a result of the user's delayed payment.
- Shipping charges are based on the greater of actual or volumetric weight (L × H × W ÷ 5000).
Return or Exchange?
Need to send something back? Drella makes returns simple. Just request a return before your shipment leaves our warehouse, and we’ll take care of the process for you.
